Course Curriculum
- 1 section
- 22 lectures
- 2 hours, 13 minutes total length
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Module 01: Introduction00:02:00
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Module 02: Agenda and Principles of Process Management00:06:00
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Module 03: The Voice of the Process00:05:00
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Module 04: Working as One Team for Improvement00:04:00
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Module 05: Exercise: The Voice of the Customer00:03:00
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Module 06: Tools for Data Analysis00:07:00
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Module 07: The Pareto Chart00:03:00
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Module 08: The Histogram00:03:00
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Module 09: The Run Chart00:04:00
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Module 10: Exercise: Presenting Performance Data00:05:00
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Module 11: Understanding Variation00:06:00
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Module 12: The Control Chart00:06:00
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Module 13: Control Chart Example00:04:00
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Module 14: Control Chart Special Cases00:06:00
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Module 15: Interpreting the Control Chart00:10:00
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Module 16: Control Chart Exercise00:07:00
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Module 17: Strategies to Deal with Variation00:06:00
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Module 18: Using Data to Drive Improvement00:14:00
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Module 19: A Structure for Performance Measurement00:06:00
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Module 20: Data Analysis Exercise00:06:00
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Module 21: Course Project00:03:00
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Module 22: Test your Understanding00:17:00