Course Curriculum
- 22 sections
- 44 lectures
- 00:00:00 total length
-
Introduction
00:02:00
-
Agenda and Principles of Process Management
00:06:00
-
The Voice of the Process
00:05:00
-
Working as One Team for Improvement
00:04:00
-
Exercise: The Voice of the Customer
00:03:00
-
Tools for Data Analysis
00:07:00
-
The Pareto Chart
00:03:00
-
The Histogram
00:03:00
-
The Run Chart
00:04:00
-
Exercise: Presenting Performance Data
00:05:00
-
Understanding Variation
00:06:00
-
The Control Chart
00:06:00
-
Control Chart Example
00:04:00
-
Control Chart Special Cases
00:06:00
-
Interpreting the Control Chart
00:10:00
-
Control Chart Exercise
00:07:00
-
Strategies to Deal with Variation
00:06:00
-
Using Data to Drive Improvement
00:14:00
-
A Structure for Performance Measurement
00:06:00
-
Data Analysis Exercise
00:06:00
-
Course Project
00:03:00
-
Test your Understanding
00:17:00

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