Overview
This comprehensive course on Telephone Skills Diploma will deepen your understanding on this topic.
After successful completion of this course you can acquire the required skills in this sector. This Telephone Skills Diploma comes with accredited certification, which will enhance your CV and make you worthy in the job market.
So enrol in this course today to fast track your career ladder.
How will I get my certificate?
At the end of the course there will be an online written test, which you can take either during or after the course. After successfully completing the test you will be able to order your certificate, these are included in the price.
Who is This course for?
There is no experience or previous qualifications required for enrolment on this Telephone Skills Diploma. It is available to all students, of all academic backgrounds.
Requirements
Our Telephone Skills Diploma is fully compatible with PC’s, Mac’s, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G.
There is no time limit for completing this course, it can be studied in your own time at your own pace.
Career Path
Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management, Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc.
Course Curriculum
- 1 section
- 12 lectures
- 1 hour, 15 minutes total length
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Module Twelve – Wrapping Up 00:05:00 -
Module One – Getting Started 00:05:00
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Module Two – Aspects of Phone Etiquette 00:10:00
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Module Three – Using Proper Phone Language 00:10:00
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Module Four – Eliminate Phone Distractions 00:05:00
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Module Five – Inbound Calls 00:05:00
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Module Six – Outbound Calls 00:05:00
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Module Seven – Handling Rude or Angry Callers 00:10:00
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Module Eight – Handling Interoffice Calls 00:05:00
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Module Nine – Handling Voicemail Messages 00:05:00
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Module Ten – Methods of Training Employees 00:05:00
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Module Eleven – Correcting Poor Telephone Etiquette 00:05:00
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This is a free course.
This course includes:
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Duration:1 hour, 15 minutes
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Access:Lifetime access
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Units:12
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Assignments:No
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Quizzes:No
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Certificate:Yes
