Course Overview

The Service Helpdesk & Technical Support Course covers a range of essential skills that are required in customer service and technical support roles. You will learn the best practices for managing interoffice calls and voicemail, the aspects of phone etiquette, and how to communicate effectively with customers over the phone. The course also dives into practical skills such as problem-solving over the phone, customer relationship management (CRM), effective planning and scheduling, and business writing skills, all while providing a solid understanding of organisational and communication strategies.

Throughout the course, you will:

Learn how to manage interoffice calls, voicemails, and inbound/outbound calls professionally
Understand the importance of phone etiquette and building rapport with clients
Develop active listening skills and how to manage difficult callers
Gain knowledge in customer relationship management (CRM) systems and best practices
Improve your organisational and business writing skills for managing customer queries and internal communication
Learn how to handle invoicing and petty cash transactions efficiently

Learning Outcomes

By completing the Service Helpdesk & Technical Support Course, you will be able to:

Handle interoffice calls and voicemail with confidence and professionalism
Apply effective phone etiquette and build rapport with clients over the phone
Manage inbound and outbound calls, ensuring prompt and accurate responses
Use active listening techniques to manage tough callers and resolve issues
Keep accurate records of customer interactions and use filing systems effectively
Demonstrate strong organisational skills to manage customer support inquiries and tasks
Implement business writing skills to craft clear and concise communication
Manage customer relationships, ensuring client satisfaction and loyalty
Organise and schedule tasks to ensure efficiency in helpdesk operations
Handle invoicing, petty cash, and administrative tasks effectively

Why Enrol in This Course?

As customer service and technical support become increasingly integral to business success, the demand for professionals in these fields continues to rise. This CPD-accredited course will provide you with the core skills needed to succeed in helpdesk and IT support roles, equipping you with the knowledge to improve customer interactions, resolve technical issues, and manage office communications. Whether you’re new to the field or looking to formalise your experience, this course offers the tools to take your skills to the next level.

You’ll benefit from:

A CPD-accredited certificate that enhances your professional qualifications
In-depth training on managing customer inquiries, troubleshooting, and support services
Flexible online learning that fits your schedule, allowing you to study at your own pace

Who is This Course for?

This course is ideal for:

Aspiring helpdesk and technical support professionals looking to gain a deeper understanding of customer service and technical support
Current customer service representatives or IT support technicians who wish to formalise their knowledge
Business owners or managers who need to improve their service helpdesk operations and enhance customer experience
Individuals who wish to develop skills in phone etiquette, problem-solving, and customer relationship management
Anyone interested in pursuing a career in service helpdesk, IT support, or customer service

Prerequisites for This Course

There are no formal prerequisites for the Service Helpdesk & Technical Support Course. It is suitable for beginners and individuals looking to enhance their customer service and technical support skills.

Certification

Upon completing the course and passing the final exam, you will receive a CPD QS Accredited Certificate from Apex Learning. This certification demonstrates your qualifications and skills. The Digital version of the certificate is available for a discounted price of £9.99 only, and you can order a hard copy of the certificate for a discounted price of £14.99 only.

📍Note: Discounted certificate pricing is available for a limited time only. Secure yours before the offer ends!

Career Path

Upon completing the Service Helpdesk & Technical Support Course, you will be prepared to pursue a variety of roles within customer service, technical support, and administrative functions:

Helpdesk Support Specialist – £22,000 to £35,000 annually
Provide customer support via phone, email, or live chat, troubleshooting technical issues and resolving inquiries.
IT Support Technician – £25,000 to £40,000 annually
Assist with technical issues, maintaining computer systems and software, and ensuring smooth IT operations for clients and employees.
Customer Service Representative – £20,000 to £30,000 annually
Manage customer inquiries, provide information, and resolve issues while ensuring a positive customer experience.
CRM Specialist – £30,000 to £45,000 annually
Use customer relationship management (CRM) tools to build and maintain client relationships, ensuring high levels of customer satisfaction.
Technical Support Manager – £40,000 to £60,000 annually
Oversee a team of technical support staff, ensuring quality customer service and effective troubleshooting of technical issues.

Service Helpdesk & Technical Support Course | CPD Accredited Course Online – UK

The role of service helpdesk and technical support professionals has grown exponentially as businesses continue to rely on seamless communication and technology. The Service Helpdesk & Technical Support Course is CPD-accredited and designed to provide learners with essential skills in handling customer inquiries, managing technical issues, and providing efficient support services. This course is ideal for anyone looking to build a career in customer service, helpdesk, or IT support, equipping them with the necessary tools to succeed in these roles.

Course Overview