Overview
This comprehensive course on Sales: Psychology of Customers will deepen your understanding on this topic.
After successful completion of this course you can acquire the required skills in this sector. This Sales: Psychology of Customers comes with accredited certification from CPD, which will enhance your CV and make you worthy in the job market.
So enrol in this course today to fast track your career ladder.
How will I get my certificate?
After successfully completing the course you will be able to order your certificate, these are included in the price.
Who is This course for?
There is no experience or previous qualifications required for enrolment on this Sales: Psychology of Customers. It is available to all students, of all academic backgrounds.
Requirements
Our Sales: Psychology of Customers is fully compatible with PC’s, Mac’s, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G.
There is no time limit for completing this course, it can be studied in your own time at your own pace.
Career Path
Learning this new skill will help you to advance in your career. It will diversify your job options and help you develop new techniques to keep up with the fast-changing world. This skillset will help you to—
- Open doors of opportunities
- Increase your adaptability
- Keep you relevant
- Boost confidence
And much more!
Course Curriculum
- 8 sections
- 32 lectures
- 2 hours, 15 minutes total length
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Promotional video 00:03:00 -
Introduction 00:05:00
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Don’t buy this unless… 00:03:00
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What are we, if not salespeople? 00:04:00
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Good and bad salespeople 00:04:00
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Commercial realities 00:04:00
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Dysfunctional selling has led to dysfunctional buying 00:03:00
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Who is your ‘Avatar’? 00:05:00
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Your customer’s journey 00:05:00
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Section 2 lecture 1: Introduction to ASK 00:05:00
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Section 2 Lecture 2: The Marketing Function 00:06:00
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S2 L3 The Hunter 00:06:00
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S2 L4 Referrals 00:06:00
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S2 L5 How your marketing ‘lands’ with your customer 00:05:00
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S2 L6 Leveraging your contacts 00:04:00
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S3 L1 00:04:00
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S3 L2 The Decision Making Unit (DMU) 00:04:00
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S3 L3 The value of VALUE 00:05:00
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S3 L4 00:06:00
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S3 L5 Customer Care – a conversation (not a ‘sale’) 00:07:00
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S3 L6 00:04:00
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S3 L7 00:04:00
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S3 L8 How to get back IN with a client 00:06:00
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S4 L1 Introduction the the K or KEEP element 00:06:00
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S4 L2 Your authority 00:05:00
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S4 L3 00:06:00
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S4 L4 NON sales contact 00:05:00
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S4 L5 Why ASKING for referrals works so well 00:04:00
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S5 L1 00:01:00
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Resources – Sales Training
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Assignment – Sales Training
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Claim Your Certificate
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This course includes:
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Duration:2 hours, 15 minutes
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Access:1 year access
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Units:32
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Level:
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CPD Points:10
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Certificate:Yes
