Course Curriculum
- 14 sections
- 86 lectures
- 00:00:00 total length
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Course Structure
00:07:00
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What is Quality
00:02:00 -
What is ISO
00:08:00 -
What is a System – Management System
00:02:00 -
What is Policy – Quality Policy
00:06:00 -
What is Vision, Mission & Strategy
00:03:00 -
QA Vs QC
00:06:00 -
Effectiveness Vs Efficiency
00:06:00 -
Verification Vs Validation
00:11:00 -
Conformity Vs Nonconformity Vs Defect
00:04:00 -
Correction Vs Corrective Action Vs Preventive Action
00:08:00 -
Risk & Preventive Action
00:06:00 -
What is Competence
00:03:00 -
What is the Context of the Organization
00:05:00 -
Who are the Interested parties
00:03:00 -
What are the Needs & expectations
00:05:00 -
Management System Requirements
00:01:00 -
Who is a customer
00:02:00 -
What is Customer Satisfaction
00:06:00 -
Product Vs Service Vs Process
00:05:00 -
Document Vs Record
00:06:00 -
What is Customer Complaint
00:02:00 -
Measuring Vs Monitoring Vs Performance
00:02:00
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Who is Responsible
00:12:00 -
Responsibility Vs Accountability
00:02:00
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Quality Management Principles
00:17:00
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ISO 9001:2015 Core Concepts
00:08:00 -
Major terminology Differences
00:04:00 -
Documented Information
00:07:00 -
Major changes – Organizational Knowledge
00:05:00 -
Major changes – Risk Based Thinking
00:06:00
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Process Approach Concept-1
00:04:00 -
What is PDCA
00:05:00 -
Process Approach Concept-2
00:03:00 -
Process Approach in ISO 9001:2015
00:04:00 -
Key Benefits
00:07:00 -
PDCA in ISO 9001 2015
00:10:00
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Understanding the Organization and its Context
00:08:00 -
Internal & External issues
00:03:00 -
SWOT Analysis
00:06:00 -
Interested Parties & their Needs & Expectations
00:03:00 -
KANO Model
00:10:00 -
Understanding the context – Summary
00:08:00 -
Choosing your Strategic Objective
00:05:00 -
Strategic Map Examples-1
00:03:00 -
Strategic Planning Process
00:06:00 -
What is a Vision
00:06:00 -
How to Create a Vision Statement
00:08:00 -
What is a Mission
00:06:00 -
SMART GOAL
00:06:00 -
SMART Goal Example
00:04:00 -
Strategic Map Examples-2
00:10:00 -
Context Chapter Summary
00:07:00
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Quality Objectives & Planning
00:05:00 -
ISO & SMART
00:02:00 -
Objectives Origin
00:06:00 -
Objectives Examples
00:07:00 -
Goal Vs Objective-1
00:07:00 -
Goal Vs Objective Example
00:02:00 -
Goal Vs Objective-2
00:10:00
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Performance Evaluation in ISO 9001:2015
00:10:00 -
Customer Satisfaction
00:06:00 -
Analysis & Evaluation
00:12:00 -
Key Performance Indicators
00:08:00 -
Dashboard Examples
00:07:00 -
Management Review Meetings
00:11:00 -
Improvement
00:16:00 -
Nonconformity & Corrective Action
00:06:00 -
Nonconformity & Corrective Action Example
00:06:00 -
Nonconformity & Corrective Action Origin
00:06:00 -
Continual Improvement
00:01:00 -
Analysis Mindset
00:09:00 -
Quantitative Vs Qualitative
00:16:00
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Now What?
00:11:00 -
Course Summary
00:10:00
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SIPOC
00:06:00 -
Flowcharts
00:04:00 -
Control Charts
00:04:00 -
Cause and Effect Diagram
00:06:00 -
Pareto Chart
00:07:00 -
5 WHYs
00:03:00 -
Other Tools
00:08:00 -
Finally!
00:01:00
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Bonus Lecture
00:02:00
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Assignment – Quality Management and Strategic Training – ISO 9001
00:00:00
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Claim Your Certificate
00:00:00