Overview
This comprehensive course on Phone-Based Customer Service will deepen your understanding on this topic.
After successful completion of this course you can acquire the required skills in this sector. This Phone-Based Customer Service comes with accredited certification, which will enhance your CV and make you worthy in the job market.
So enrol in this course today to fast track your career ladder.
How will I get my certificate?
You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate.
Who is This course for?
There is no experience or previous qualifications required for enrolment on this Phone-Based Customer Service. It is available to all students, of all academic backgrounds.
Requirements
Our Phone-Based Customer Service is fully compatible with PC’s, Mac’s, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G.
There is no time limit for completing this course, it can be studied in your own time at your own pace.
Career Path
Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management, Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc.
Course Curriculum
- 6 sections
- 15 lectures
- 6 hours, 13 minutes total length
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Module 1: Introduction to Customer Service 00:24:00 -
Module 2: What’s Different about Good Customer Service? 00:13:00
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Module 3: Customer Relationship Management 00:43:00
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Module 4: Customer Service Communication Strategies 00:25:00
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Module 5: Aspects of Phone Etiquette 00:32:00
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Module 6: Building Rapport Over the Phone 00:25:00
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Module 7: Inbound and Outbound Calls 00:17:00
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Module 8: Active Listening and Managing Tough Callers 00:29:00
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Module 9: Managing Interoffice Calls and Voicemail 00:11:00
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Module 10: Problem Solving over the Phone 01:05:00
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Module 11: Intra Organisation Dealings 00:36:00
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Module 12: Measuring Customer Service 00:13:00
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This course includes:
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Duration:6 hours, 13 minutes
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Access:1 year access
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Units:15
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Level:
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CPD Points:10
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Certificate:Yes
