Course Curriculum
- 7 sections
- 48 lectures
- 2 hours, 59 minutes total length
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Introduction00:05:00
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Lean Six Sigma: An introduction00:03:00
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DMAIC00:04:00
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The benefits of Lean Six Sigma & the toolkit00:02:00
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Scenario for this course00:02:00
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Introduction to cause and effect00:03:00
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Ishikawa Diagram00:05:00
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Ishikawa Diagram: Demonstration00:05:00
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5 Whys00:03:00
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5 Whys: Demonstration00:03:00
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Pareto Chart00:03:00
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Pareto Chart: Demonstration00:03:00
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C&E Matrix00:03:00
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C&E Matrix: Demonstration00:05:00
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Working with ideas introduction00:02:00
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Brainstorming00:06:00
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Brainstorming: Demonstration00:02:00
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Affinity Diagram00:04:00
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Affinity Diagram: Demonstration00:03:00
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Multivoting00:03:00
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Multivoting: Demonstration00:04:00
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Introduction to Process Maps00:03:00
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Swim lane00:04:00
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Swim lane: Demonstration00:07:00
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SIPOC00:03:00
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SIPOC: Demonstration00:04:00
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Value Stream Map00:05:00
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Value Stream Map: Demonstration00:07:00
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Time Value Map00:03:00
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Time Value Map: Demonstration00:03:00
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Value Add Chart00:04:00
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Value add chart: Demonstration00:02:00
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Spaghetti Diagram00:04:00
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Spaghetti Diagram: Demonstration00:05:00
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Introduction to the voice of the customer00:02:00
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Customer Segmentation00:04:00
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Types and sources of customer data00:05:00
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Interviews00:07:00
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Point of use observations00:06:00
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Focus groups00:05:00
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Surveys00:05:00
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Kano Analysis00:04:00
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Kano Analysis: Demonstration00:04:00
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Critical to Quality Tree00:04:00
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Critical to Quality Tree: Demonstration00:02:00
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Close out00:04:00
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Resource
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Claim Your Certificate