Overview
This comprehensive course on ITIL® Practitioner will deepen your understanding on this topic.
After successful completion of this course you can acquire the required skills in this sector. This ITIL® Practitioner comes with accredited certification, which will enhance your CV and make you worthy in the job market.
So enrol in this course today to fast track your career ladder.
How will I get my certificate?
You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate.
Who is This course for?
There is no experience or previous qualifications required for enrolment on this ITIL® Practitioner. It is available to all students, of all academic backgrounds.
Requirements
Our ITIL® Practitioner is fully compatible with PC’s, Mac’s, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G.
There is no time limit for completing this course, it can be studied in your own time at your own pace.
Career Path
Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management, Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc.
Course Curriculum
- 9 sections
- 18 lectures
- 00:00:00 total length
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Course Introduction! 00:14:00
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Learning Objectives 00:06:00
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Selecting a Management System 00:11:00
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Systems Thinking 00:13:00
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The 4Ps 00:14:00
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Communication & Management Systems 00:14:00
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Organizational Capabilities 00:10:00
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Adopt, Adapt & Realize 00:15:00
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Outside-in vs Inside-out Thinking 00:11:00
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Defining a Service 00:05:00
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Metrics & Measurement 00:07:00
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Improvement, the Practitioner & CSI 00:10:00
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Driving IT Service Management Summary 00:15:00
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Checkpoint 00:16:00
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Learning Objectives 00:04:00
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Principles 00:24:00
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Themes 00:09:00
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Principles & Themes in Practice 00:08:00
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Principles & Themes Summary 00:03:00
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Checkpoint 00:07:00
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Learning Objectives 00:02:00
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Role & Impact of OCM on Improvement 00:07:00
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OCM Activities 00:16:00
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OCM & Systems Thinking 00:06:00
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OCM Summary 00:05:00
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Checkpoint 00:10:00
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Learning Objectives 00:01:00
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Value, Importance & Benefit of Good Communication 00:05:00
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Principles of Communication 00:11:00
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Role of Influence 00:07:00
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Communication Summary 00:05:00
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Checkpoint 00:09:00
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Learning Objectives 00:02:00
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CSFs, KPIs & Improvement 00:18:00
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Analyze CSFs & KPIs in Context 00:09:00
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Assessments 00:04:00
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Use Metrics & Measurement Summary 00:05:00
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Design a Report 00:07:00
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Checkpoint 00:08:00
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Learning Objectives 00:02:00
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It Depends 00:09:00
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Approach Deconstructed 00:25:00
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Goal Question Metric (GQM) Approach Introduction 00:08:00
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CSI Approach Summary 00:05:00
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Checkpoint 00:07:00
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Learning Objectives 00:01:00
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CSI Approach for the ITIL Practitioner 00:07:00
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CSI Approach in ITIL 00:25:00
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CSI Approach, PRINCE2 & RESILIA 00:06:00
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Integrating CSI with ITIL & Beyond Summary 00:03:00
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Checkpoint 00:06:00
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Workbooks – ITIL® Practitioner – Video Training Course 00:00:00
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£21.99
£419
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This course includes:
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Duration:7 hours, 37 minutes
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Access:1 year access
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Level:
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CPD Points:10