IT Support Technician Training

Overview

The IT Support Technician Training course provides in-depth knowledge and hands-on experience for those looking to start or advance their career in IT support. Covering essential topics like hardware, operating systems, networking, troubleshooting, and IT security, this comprehensive course equips you with the skills needed to handle a wide range of IT challenges in any environment. From setting up PCs and mobile devices to managing application software and databases, this course prepares you to be a versatile IT professional.

Whether you’re just starting in IT support or looking to expand your skill set, this course is designed to give you the essential knowledge you need to thrive in the ever-evolving world of technology.

Learning Outcomes

By completing this course, you will:

Understand how people use computers and the fundamentals of system hardware.
Gain expertise in setting up, configuring, and maintaining PCs and mobile devices.
Learn how to manage and share data efficiently across devices and networks.
Master the use of operating systems and manage files effectively.
Develop the ability to troubleshoot software and hardware issues quickly.
Understand IT security best practices to protect against threats.
Learn the basics of databases and how to implement software solutions.
Gain practical experience in configuring networks and managing connectivity.

Why Enrol in This Course?

Enhance your technical skills in IT support, a growing field with high demand.
Gain hands-on experience with real-world IT support scenarios.
Learn from experts in the industry with up-to-date, practical content.
Boost your career prospects with a widely recognised certification.
Open doors to roles such as IT technician, network administrator, or support specialist.

Who is This Course For?

This course is ideal for:

Aspiring IT support technicians.
Individuals looking to transition into IT support from other fields.
Current IT professionals seeking to expand their technical skills.
Anyone interested in learning how to manage computers, networks, and applications.

Requirements

There are no specific entry requirements for this course, making it accessible to learners from a range of backgrounds. It’s open to:

Beginners with no prior knowledge of IT support.
Individuals interested in entering the IT field or changing careers.
IT enthusiasts looking to expand their practical skills.
Those currently in entry-level IT roles who wish to enhance their expertise.

All you need is an interest in technology and a desire to learn how to troubleshoot, configure, and support IT systems.

Assessment Method

To assess your understanding of IT support concepts, you will complete an automated multiple-choice exam. A minimum score of 60% is required to pass and receive the CPD Accredited Certificate from Apex Learning.

In addition, assignments are provided throughout the course to help reinforce the material. You can complete these at your own pace, and after submission, one of our expert tutors will review your work and provide personalised feedback to ensure you’re on the right track.

CPD Accredited Certificate

After the successful completion of the final assessment, you will receive a CPD-accredited certificate of achievement. The PDF certificate is for 9.99, and it will be sent to you immediately after through email. You can get the hard copy for 14.99, which will reach your doorsteps by post.