Overview
The demand for technical expertise, particularly for an IT Support Technician, has skyrocketed. The digital landscape has reshaped how businesses function, making technical prowess a paramount skill.
This course, dedicated to the IT Support Technician, encapsulates that spirit of change by navigating the complex intricacies of IT infrastructure. With comprehensive modules ranging from operating systems, software tools, and risk management to cybersecurity essentials, this course paves the way for aspiring technicians to stay ahead of the curve in IT support.
Join us today and shape your tomorrow as a certified IT Support Technician.
How will I get my certificate?
You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate.
Who is this course for?
There is no experience or previous qualifications required for enrolment on this IT Support Technician. It is available to all students, of all academic backgrounds.
Requirements
Our IT Support Technician is fully compatible with PC’s, Mac’s, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible on tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace.
Career path
This comprehensive IT Support Technician course is ideal for anyone who wants to take their professional development to the next level and fast track their career in any of the following roles:
- IT Trainer
- IT Manager
- IT Support Manager
- IT Support Associate
- IT Support Technician
- IT Customer Support
- IT Support Specialist
- Technical Support Engineer
- IT Technician
- IT Coordinator
Course Curriculum
- 7 sections
- 14 lectures
- 00:00:00 total length
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What is an Operating System 00:48:00 -
Configuring the Operating System 00:06:00
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What is an Application 00:10:00
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Using Control Panel 00:18:00
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Software and Concepts 00:11:00
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Licensing 00:06:00
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Using Software 00:07:00
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Software Tools 00:10:00
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Software 00:14:00
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Hardware, Devices, and Peripherals 00:06:00
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Hardware and Peripherals 00:07:00
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Storage 00:12:00
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Connectivity Devices 00:05:00
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Network Components 00:09:00
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Identify the Importance of Risk Management 00:11:00
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Assess Risk 00:13:00
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Mitigate Risk 00:24:00
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Integrate Documentation into Risk Management 00:15:00
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Classify Threats and Threat Profiles 00:08:00
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Perform Ongoing Threat Research 00:13:00
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Resources that Aid in Research of Threats 00:03:00
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Implement Threat Modeling 00:10:00
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Assess the Impact of Reconnaissance Incidents 00:11:00
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Performing Reconnaissance on a Network 00:07:00
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Examining Reconnaissance Incidents 00:08:00
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Assess the Impact of Social Engineering 00:11:00
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Assessing the impact of Social Engineering 00:07:00
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Assessing the Impact of Phishing 00:03:00
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Types of Wireless Attacks 00:30:00
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Intrusion Monitoring 00:08:00
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Wireless Security Risks 00:22:00
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Authentication Attacks 00:21:00
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Rogue Devices 00:04:00
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Public Hotspots 00:07:00
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Wireless Security Monitoring 00:21:00
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Device Tracking 00:18:00
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WLAN Security Infrastructure 00:38:00
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Management Protocols 00:23:00
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Other RADIUS Solutions 00:16:00
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Introduction 00:30:00
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Child Safety Online 01:00:00
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Secure Payment Sites 01:00:00
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Online Banking 00:30:00
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How To Keep Your Password Safe 00:30:00
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Common Scams 01:00:00
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How I Got Pharmed 01:00:00
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Virus Protection 01:00:00
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Self Maintenance 00:30:00
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Personal Information Online 01:00:00
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Is The Internet Safe? 00:30:00
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Importance of Cyber Security 00:30:00
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Spyware Can Destroy 00:30:00
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How Does Spyware Spread? 01:00:00
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How To Remove Spyware 01:00:00
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Anti Spyware Program 01:00:00
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The Anti Anti-Spyware Programs 00:30:00
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Research And Learn More 00:30:00
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Choosing The Best Anti Spyware Tool 01:00:00
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Computer Security And Spyware 01:00:00
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The Programs To Avoid 00:15:00
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Is It Legal? 00:30:00
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Checklist Of Protection 00:15:00
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The Information Security Cycle 00:37:00
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Information Security Controls 00:36:00
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Authentication Methods 00:09:00
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Cryptography Fundamentals 00:56:00
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Security Policy Fundamentals 00:11:00
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Social Engineering 00:32:00
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Malware 00:25:00
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Software-Based Threats 00:22:00
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Based Threats 00:39:00
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Wireless Threats and Vulnerabilities 00:43:00
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Physical Threats and Vulnerabilities 00:09:00
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Manage Data Security 00:47:00
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Manage Application Security 00:55:00
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Manage Device and Host Security 01:08:00
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Manage Mobile Security 00:10:00
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A Risk Analysis 00:17:00
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Implement Vulnerability Assessment Tools and Techniques 00:05:00
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Scan for Vulnerabilities 00:27:00
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Mitigation and Deterrent Techniques 00:19:00
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Respond to Security Incidents 00:23:00
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Recover from a Security Incident 00:10:00
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OSI Layers 00:44:00
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LANs and WANs 00:14:00
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Network Types 00:07:00
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Transmissions 00:36:00
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Cables 00:41:00
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Fiber Optics 00:17:00
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Converters and Connectors 00:27:00
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Wireless Security 00:15:00
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Authentication.prproj 00:21:00
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Wireless Security Threats 00:30:00
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TACACS 00:10:00
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Keys 00:26:00
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RADIUS 00:07:00
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VPN Technologies 00:16:00
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Tunneling Protocols.prproj 00:05:00
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Acceptable Use 01:00:00
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Common Problems 00:32:00
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Troubleshooting 00:28:00
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Network Technician Tools 00:46:00
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Physical and Logical Issues 00:19:00
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Open or Closed Ports 00:09:00
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ARP Issues 00:13:00
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Core Concepts in Healthcare IT 00:06:00
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EMR EHR Issues 00:05:00
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Regulations, Standards, and Stakeholders 00:14:00
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HIPAA Controls and Compliance 00:08:00
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Roles and Responsibilities 00:10:00
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Manage Communication and Ethics Issues 00:15:00
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Legal Best Practices, Requirements, and Documentation 00:09:00
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Medical Document Imaging 00:04:00
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Sanitation Management 00:03:00
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Computing Essentials 00:05:00
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Networking 00:33:00
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Manage Servers and Software 00:27:00
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Hardware Support 00:14:00
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Set Up a Workstation 00:08:00
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Troubleshoot Basic IT Issues 00:15:00
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Troubleshoot Medical IT Issues 00:20:00
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Implementation of an EMR EHR System 00:34:00
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Change Control 00:08:00
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Manage Physical and Logical Security 00:36:00
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Implement Security Best Practices and Threat Mitigation Techniques 00:13:00
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Manage Remote Access 00:06:00
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Manage Wireless Security 00:15:00
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Perform Backups and Disaster Recovery 00:16:00
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Mock Exam- IT Technician Complete Training 00:30:00
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Final Exam- IT Technician Complete Training 00:30:00
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ALL COURSES FOR - £99 This course includes:
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Duration:2 days, 2 hours
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Access:1 year access
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Level:
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CPD Points:10
