UNLOCK THIS COURSE AND 3000+ OTHER COURSES FOR ONLY £99! FIND OUT MORE
Overview
Tension escalates quickly when communication fails — and workplaces across the UK are feeling the impact. As reports suggest, incidents of verbal aggression and challenging behaviour have increased across health, education, and public-facing roles. Can you confidently defuse conflict before it spirals? This career-focused course equips you with proven de-escalation strategies, emotional control techniques, and ethical decision-making frameworks to protect safety, professionalism, and long-term employability.
This course provides structured training in conflict resolution, emotional awareness, and resolutionary thinking. You will explore the origins of conflict, decision-making under pressure, group conflict dynamics, and ethical considerations in de-escalation. Through progressive modules, learners develop the ability to manage hostility, apply creative resolution techniques, and implement calm, effective responses in high-risk and emotionally charged situations.
By enrolling in this course, you strengthen your ability to manage difficult behaviour with confidence and control. These skills are increasingly valued across UK workplaces, supporting career progression, safer environments, and stronger professional credibility in roles requiring calm judgement and effective communication.
How will I get my certificate?
You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate.
Who is this course for?
There is no experience or previous qualifications required for enrolment on this De-escalation of Hostile and Challenging Behaviour. It is available to all students of all academic backgrounds.
Requirements
Our De-escalation of Hostile and Challenging Behaviour is fully compatible with PC’s, Mac’s, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G.
There is no time limit for completing this course; it can be studied in your own time at your own pace.
Career Path
Completing the De-escalation of Hostile and Challenging Behaviour course will boost your CV and open doors to various job sectors.
- Support Worker – £22,000 to £30,000
- Teaching Assistant – £21,000 to £28,000
- Care Coordinator – £26,000 to £35,000
- Customer Service Manager – £28,000 to £40,000
- Security Supervisor – £27,000 to £38,000
- Health and Social Care Manager – £32,000 to £50,000
Course Curriculum
- 12 sections
- 24 lectures
- 00:00:00 total length
-
Introduction to Conflict Resolution 00:15:00
Introduction to Conflict Resolution -
Issues and Origin of Conflict 00:22:00
-
Emotion And Conflict 00:16:00
-
Decision Making In Conflict 00:21:00
-
Rising Above the Conflict 00:16:00
-
Creativity Outcome From Conflict 00:19:00
-
A Conflict Resolution Process 00:17:00
-
Essentials of Resolutionary Thinking 00:20:00
-
Techniques of Managing Conflict 00:24:00
-
A Finer Way of Resolving Conflict 00:15:00
-
Approaches for Solving Group Conflict 00:18:00
-
The Ethics of Resolution 00:25:00
£21.99
£419
Save 95% - Sale Ends in
TAKE ALL COURSES FOR £99This course includes:
-
Duration:3 hours, 48 minutes
-
Access:1 year access
-
Level:
-
CPD Points:10