Overview
Enrol in our Customer Service course today and build the necessary skills, knowledge and experience to transform your career. The Customer Service Training could enhance your continuing professional development thus propelling you more towards your dream job. This Customer Service Skills course could be your key if you are interested in a long term career in the field of Customer Service.
This Customer Service Training course consists of a number of easy to digest, in-depth modules which are designed to provide you with detailed knowledge on Customer Service. This Customer Service course aims to accompany you through your journey to help you become a master of Customer Service. Learn through a mixture of interactive lessons and online study materials.
How will I get my certificate?
You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate.
Who is this course for?
There is no experience or previous qualifications required for enrolment on this Customer Service course. It is available to all students, of all academic backgrounds.
Requirements
Our Customer Service course is fully compatible with PC’s, Mac’s, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on wifi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace.
Career path
Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management , Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc.
Course Curriculum
- 16 sections
- 29 lectures
- 4 hours, 7 minutes total length
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Understanding Customer Service 00:17:00 -
Identifying Customer Expectations 00:06:00
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Providing Excellent Customer Service 00:07:00
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Focusing on the Customer 00:08:00
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Customer Service and the Telephone 00:08:00
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Handling Complaints 00:12:00
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Enduring Stress 00:13:00
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Identifying Basic Communication Techniques 00:09:00
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Formal and Informal Communication 00:02:00
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Describing Verbal and Non-verbal Communication 00:04:00
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Understanding Body Language 00:05:00
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Making Effective Presentations 00:10:00
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Fundamentals of Productive Meetings 00:08:00
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Written Communication 00:13:00
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Electronic Communication 00:19:00
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Creating Graphics for Business Communication 00:04:00
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Communicating Static Information 00:03:00
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Communicating Dynamic Information 00:03:00
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Representing Your Boss 00:06:00
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Communicating Your Boss’s Decisions 00:03:00
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Supporting Your Boss and Colleagues 00:04:00
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Building a Partnership with Your Boss 00:13:00
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Identifying Goals 00:10:00
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Energy Distribution 00:09:00
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Time Logs 00:11:00
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Personal World View 00:10:00
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Strengths 00:09:00
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A Building Your Toolbox 00:10:00
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Establishing Your Action Plan 00:11:00
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This course includes:
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Duration:4 hours, 7 minutes
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Access:1 year access
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Units:29
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Level:
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CPD Points:10
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Certificate:Yes
