Overview
This comprehensive course on Customer Service Training | Online Course will deepen your understanding on this topic.
After successful completion of this course you can acquire the required skills in this sector. This Customer Service Training | Online Course comes with accredited certification from CPD, which will enhance your CV and make you worthy in the job market.
So enrol in this course today to fast-track your career ladder.
How will I get my certificate?
You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate.
Who is This course for?
There is no experience or previous qualifications required for enrolment on this Customer Service Training | Online Course. It is available to all students, of all academic backgrounds.
Requirements
Our Customer Service Training | Online Course is fully compatible with PC’s, Mac’s, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G.
There is no time limit for completing this course, it can be studied in your own time at your own pace.
Career Path
Learning this new skill will help you to advance in your career. It will diversify your job options and help you develop new techniques to keep up with the fast-changing world. This skillset will help you to—
- Open doors of opportunities
- Increase your adaptability
- Keep you relevant
- Boost confidence
And much more!
Course Curriculum
- 7 sections
- 7 lectures
- 38 minutes total length
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Introduction to Customer Service 00:06:00
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Characteristics of Good Customer Service 00:04:00
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Customer Relationship Management 00:04:00
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Communicate with Customers 00:06:00
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Handling Customer Complaints 00:06:00
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Problem Solving Over Phone 00:05:00
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Improving Customer Service 00:07:00
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This course includes:
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Duration:38 minutes
-
Access:1 year access
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Units:7
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Level:Intermediate
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CPD Points:10
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Certificate:Yes
