Overview
Gain expertise in complaint handling and increase customer loyalty to improve your company’s reputation joining the highly effective Customer Service Skills Complete Training course.
This diploma course has been designed with all the prime objectives of customer service to provide you with a better insight into the fundamentals of quality customer service. Thus, you will be able to resolve complaints and conflict before they escalate and meet customer satisfaction.
In the world of growing business culture, a company doesn’t even exist without its customer base. So, building an ideal customer family and maintaining a healthy interaction with them are supposedly the prime concern of every successful company.
By completing the Customer Service Skills Complete Training course, you will be an eminent master in customer service provision and become a valued employee for your company.
How will I get my certificate?
You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate.
Who is this course for?
There is no experience or previous qualifications required for enrolment on this Customer Service Skills Complete Training . It is available to all students, of all academic backgrounds.
Requirements
Our Customer Service Skills Complete Training is fully compatible with PC’s, Mac’s, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible on tablets and smartphones so you can access your course on wifi, 3G or 4G.
There is no time limit for completing this course, it can be studied in your own time at your own pace.
Career path
Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management , Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc.
Course Curriculum
- 5 sections
- 7 lectures
- 1 hour, 18 minutes total length
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Understanding Customer Service 00:17:00 -
Identifying Customer Expectations 00:06:00
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Providing Excellent Customer Service 00:07:00
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Focusing on Your Customer 00:15:00
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Customer Service and the Telephone 00:08:00
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Handling Complaints 00:12:00
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Enduring Stress 00:13:00
Frequently Bought Together
5 course rating - 1 review
This is a free course.
This course includes:
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Duration:1 hour, 18 minutes
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Access:Lifetime access
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Units:7
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Assignments:No
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Quizzes:No
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Certificate:Yes
