Overview
Learn how to deliver outstanding customer service and boost your career in various professional fields by enrolling in our expertly designed Customer Service Management Level 4 course.
Through this course, you will have the fundamental skills to apply management principles in your performance to provide quality services to engage profitable customers.
The course educates you on the right way to develop an in-depth understanding of your customers. After your course completion, you will be able to monitor a large number of customers and solve their queries efficiently. You will have the skills to keep your clients satisfied and develop a model of excellent customer service. Enrol in the course today and prepare yourself for the start of a rewarding career.
How will I get my certificate?
You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate.
Who is this course for?
There is no experience or previous qualifications required for enrolment on this Customer Service Management Level 4. It is available to all students, of all academic backgrounds.
Requirements
Our Customer Service Management Level 4 is fully compatible with PC’s, Mac’s, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible on tablets and smartphones so you can access your course on wifi, 3G or 4G.
There is no time limit for completing this course, it can be studied in your own time at your own pace.
Career path
Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management , Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc.
Course Curriculum
- 9 sections
- 9 lectures
- 1 hour, 51 minutes total length
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Who We Are and What We Do00:16:00
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Establishing Your Attitude00:12:00
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Identifying and Addressing Customer Needs00:11:00
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Generating Return Business00:14:00
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In-Person Customer Service00:09:00
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Giving Customer Service over the Phone00:11:00
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Providing Electronic Customer Service00:11:00
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Recovering Difficult Customers00:14:00
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Understanding When to Escalate00:13:00