Overview
Acquire great customer problems solving skills to develop long term relationships with your customers by enrolling in our Customer Service Management course.
This course is a step-by-step training process to educate you in all the essential knowledge and skills to deliver contextual-based support to your customers and maintain high ethical business standards.
The training has a huge impact on higher customer retention, acquisition of new customers, increased productivity and more. After your successful completion, you will be more than capable of identifying customer service elements and knowing the effects of poor service on a business; you will also be able to come up with some great techniques to deal with difficult customers. Enrol today to handle customer feedback and complaints efficiently.
How will I get my certificate?
You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate.
Who is this course for?
There is no experience or previous qualifications required for enrolment on this Customer Service Management. It is available to all students, of all academic backgrounds.
Requirements
Our Customer Service Management is fully compatible with PC’s, Mac’s, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible on tablets and smartphones so you can access your course on wifi, 3G or 4G.
There is no time limit for completing this course, it can be studied in your own time at your own pace.
Career path
Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management , Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc.
Course Curriculum
- 1 section
- 9 lectures
- 1 hour, 51 minutes total length
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Module One – Customer Service : Who We Are and What We Do 00:16:00 -
Module Two – Customer Service : Establishing Your Attitude 00:12:00
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Module Three – Customer Service : Identifying and Addressing Customer Needs 00:11:00
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Module Four – Customer Service : Generating Return Business 00:14:00
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Module Five: In-Person Customer Service 00:09:00
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Module Six – Customer Service : Giving Customer Service over the Phone 00:11:00
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Module Seven – Customer Service : Providing Electronic Customer Service 00:11:00
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Module Eight – Customer Service : Recovering Difficult Customers 00:14:00
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Module Nine – Customer Service : Understanding When to Escalate 00:13:00
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This course includes:
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Duration:1 hour, 51 minutes
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Access:Lifetime access
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Units:9
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Assignments:No
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Quizzes:No
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Certificate:Yes
