Overview
Show that you are committed to providing the absolute best in customer service with this expert training.
This Customer Service for Hospitality course will coach you in customer expectations and offer useful recommendations for displaying outstanding performance.
Any business in the hospitality sector is reliant on its staff, showing consideration and attention to their clients, and you can be taught to embody this protocol. You will learn how to pre-empt requests by customers and to perform tasks diligently. The specific requirements for hygiene and courtesy with catering events are also covered in-depth, alongside the UK legislation that governs events and establishments with hospitality staff.
How will I get my certificate?
You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate.
Who is this course for?
There is no experience or previous qualifications required for enrolment on this Customer Service for Hospitality. It is available to all students, of all academic backgrounds.
Requirements
Our Customer Service for Hospitality is fully compatible with PC’s, Mac’s, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible on tablets and smartphones so you can access your course on wifi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace.
Career path
Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management , Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc.
Course Curriculum
- 1 section
- 12 lectures
- 4 hours, 28 minutes total length
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Module 01: Introduction to Hospitality Management 00:24:00 -
An Overview of Hotel Industry 00:18:00
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The Process of Selection and Recruitment in Hospitality Industry 00:21:00
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The Process of Development and Training in Hospitality Industry 00:24:00
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Module 05: Management of Front Office Operations 00:19:00
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Management of Housekeeping, Engineering and Security Operations 00:27:00
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Management of Food and Beverage Operations 00:20:00
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Management of Service Quality in Hospitality Industry 00:20:00
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Marketing in Travel and Tourism Business 00:24:00
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Module 10: Accounting in Hospitality Industry 00:26:00
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Customer Satisfaction 00:23:00
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Module 12: E-Hospitality and Technology 00:22:00
Frequently Bought Together
4.8 course rating - 9 reviews
£19.99
£419
This course includes:
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Duration:4 hours, 28 minutes
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Access:1 year access
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Units:12
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Level:
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CPD Points:10
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Certificate:Yes
