Overview
This comprehensive course on Call Centre Training will deepen your understanding on this topic.
After successful completion of this course you can acquire the required skills in this sector. This Call Centre Training comes with accredited certification from CPD, which will enhance your CV and make you worthy in the job market.
So enrol in this course today to fast-track your career ladder.
How will I get my certificate?
You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate.
Who is This course for?
There is no experience or previous qualifications required for enrolment on this Call Centre Training. It is available to all students, of all academic backgrounds.
Requirements
Our Call Centre Training is fully compatible with PC’s, Mac’s, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G.
Career Path
Learning this new skill will help you to advance in your career. It will diversify your job options and help you develop new techniques to keep up with the fast-changing world. This skillset will help you to—
- Open doors of opportunities
- Increase your adaptability
- Keep you relevant
- Boost confidence
And much more!
Course Curriculum
- 9 sections
- 9 lectures
- 4 hours, 30 minutes total length
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Introduction to Call Centre 00:30:00
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Traits of a Call Centre Agent 00:30:00
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Agent and Customer Relationship 00:30:00
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Telephone Etiquettes 00:30:00
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Communication Skills 00:30:00
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Negotiation Techniques 00:30:00
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Managing Difficult Clients 00:30:00
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Call Centre Metrics and Benchmarks 00:30:00
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Call Centre Technology and Trends 00:30:00
Frequently Bought Together
4.7 course rating - 8 reviews
£19.99
£419
This course includes:
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Duration:4 hours, 30 minutes
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Access:1 year access
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Units:9
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Level:Intermediate
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CPD Points:10
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Certificate:Yes
