Course Curriculum
- 2 sections
- 33 lectures
- 2 days, 2 hours total length
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Module 01: Welcome00:02:00
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Module 02: Part 1 Introduction and Agenda00:03:00
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Module 03: Concepts in Business Performance Management00:05:00
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Module 04: The Purpose of Management00:08:00
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Module 05: Exercise: Mission and Objectives00:04:00
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Module 06: Part 1 Project00:01:00
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Module 07: Part 2 Introduction and Agenda00:02:00
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Module 08: Management by Objectives00:05:00
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Module 09: The Performance Pyramid00:03:00
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Module 10: The Balanced Scorecard00:05:00
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Module 11: The Lean Philosophy00:09:00
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Module 12: Benefits Realisation00:08:00
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Module 13: Part 2 Project00:01:00
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Module 14: Test your Knowledge 100:08:00
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Module 15: Part 3 Measuring Managing and Improving Business Performance00:07:00
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Module 16: Exercise: Performance Measures00:05:00
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Module 17: Analysing Performance Data00:05:00
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Module 18: Operational Metrics00:03:00
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Module 19: Reporting Performance Data00:03:00
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Module 20: Improving Business Performance00:10:00
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Module 21: Exercise: More Performance Measures00:04:00
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Module 22: Key Learning Points00:03:00
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Module 23: Part 3 Project00:02:00
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Module 24: Test your Knowledge 200:09:00
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Module 25: Part 4 Nightingale Care 100:02:00
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Module 26: Part 4 Nightingale Care Suggested Answer 100:03:00
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Module 27: Part 4 Nightingale Care 200:01:00
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Module 28: Part 4 Nightingale Care Suggested Answer 200:03:00
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Module 29: Part 4 Nightingale Care 300:01:00
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Module 30: Part 4 Nightingale Care Suggested Answer 300:02:00
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Module 31: Part 4 Nightingale Care 400:01:00
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Module 32: Part 4 Nightingale Care Suggested Answer 400:03:00
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Assignment – Business Performance Management00:48:00