Overview
Any retail store or business will quickly fail if it provides poor Customer Service. Learn how to ensure yours has guaranteed footfall and returning clients.
This Retail Customer Service Training course delivers useful and insightful methods for keeping shoppers happy and satisfied with their purchases.
This tutorial’s contents are packed with practical information about the ethics and principles of the selling process. You will learn how to “exploit” trends for popular products, interact directly with customers in an appropriate manner, act promptly on feedback, supply a fair returns process, and genuinely make your consumers feel important and cared for. Become a customer magnet by enrolling now.
How will I get my certificate?
You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate.
Who is this course for?
There is no experience or previous qualifications required for enrolment on this Retail Customer Service Training. It is available to all students, of all academic backgrounds.
Requirements
Our Retail Customer Service Training is fully compatible with PC’s, Mac’s, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible on tablets and smartphones so you can access your course on wifi, 3G or 4G.
There is no time limit for completing this course, it can be studied in your own time at your own pace.
Career path
Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management , Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc.
Course Curriculum
- 13 sections
- 12 lectures
- 3 hours, 28 minutes total length
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Who We Are and What We Do 00:18:00
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The Sales Process and Checkout 00:30:00
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Importance of Consumer Behaviour 00:30:00
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Taking Trends and Targeting Customers Effectively 00:13:00
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The Importance of Communicating with Customers 00:20:00
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Identifying and Addressing Customer Needs 00:13:00
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Generating Return Business 00:16:00
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In-Person Customer Service 00:11:00
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Giving Customer Service over the Phone 00:13:00
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Providing Electronic Customer Service 00:13:00
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Recovering Difficult Customers 00:16:00
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Understanding When to Escalate 00:15:00
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This course includes:
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Duration:3 hours, 28 minutes
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Access:1 year access
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Units:12
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Level:
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CPD Points:10
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Certificate:Yes
