Overview
Explore the basics of customer service from ground-level, discover what true customer excellence is all about and take a step closer to the rewarding career you know you’re capable of!
Providing excellent customer service is essential to the long-term viability of every business. This Customer Service Training Complete Diploma course introduces the fundamental elements of customer service and explains how they can be applied in any organization. Following this, it describes how a business can develop its customer service to the highest level.
Discover what it takes to climb the ladder associate degree exceedingly in a very Customer Service setting with this ennobling Course. Improve your career prospects for life.
How will I get my certificate?
You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate.
Who is this course for?
There is no experience or previous qualifications required for enrolment on this Customer Service Training Complete Diploma. It is available to all students, of all academic backgrounds.
Requirements
Our Customer Service Training Complete Diploma is fully compatible with PC’s, Mac’s, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible on tablets and smartphones so you can access your course on wifi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace.
Career path
Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management , Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc.
Course Curriculum
- 1 section
- 9 lectures
- 1 hour, 58 minutes total length
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Module One: Who We Are and What We Do 00:17:00 -
Module Two: Establishing Your Attitude 00:12:00
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Module Three: Identifying and Addressing Customer Needs 00:12:00
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Module Four: Generating Return Business 00:14:00
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Module Five: In-Person Customer Service 00:10:00
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Module Six: Giving Customer Service over the Phone 00:12:00
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Module Seven: Providing Electronic Customer Service 00:12:00
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Module Eight: Recovering Difficult Customers 00:15:00
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Module Nine: Understanding When to Escalate 00:14:00
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This course includes:
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Duration:1 hour, 58 minutes
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Access:1 year access
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Units:9
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Level:
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CPD Points:10
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Certificate:Yes
